Return Policy

RETURN & REFUND POLICY

FolaCrown Pharmacy & Cosmetics Store maintains strict quality control procedures to ensure that all medicines, health products, and cosmetic items supplied to customers are genuine, safe, and properly packaged.

Due to the sensitive nature of pharmaceutical and personal care products, our return policy follows standard retail pharmacy practices in Nigeria and prioritizes product safety, hygiene, and regulatory compliance.

INSPECTION AT POINT OF PICKUP

Customers who select the Pickup From Pharmacy option are required to carefully inspect their items at the pharmacy before leaving the premises. Our staff will present the order for verification to ensure that the correct products and quantities have been supplied.

• Customers must confirm that the correct items and quantities have been supplied.
• Products should be checked for visible damage or packaging issues.
• Any concerns must be raised immediately before leaving the pharmacy.

Once goods have been inspected, confirmed, and collected from the pharmacy premises, all sales are considered final.

Products purchased through this method are not eligible for return, refund, or exchange. Complaints raised after leaving the pharmacy premises regarding such purchases may not be accepted.

ONLINE ORDERS AND DELIVERY

Orders placed through our online store undergo strict verification procedures before dispatch. Each order is carefully reviewed by our team to ensure accuracy before packing and waybilling.

• Orders are verified during order processing.
• Products are checked again before packaging.
• Items are securely packed prior to dispatch.

These verification steps help minimize errors and ensure customers receive the correct items ordered.

ORDER ISSUES OR CONCERNS

In the unlikely event that a customer experiences an issue with an online order, we are committed to reviewing the matter and working toward a reasonable and fair resolution where applicable.

Customers are encouraged to report any issue as soon as possible after receiving their order so that it can be properly investigated.

CUSTOMER SUPPORT

For assistance or to report any issue regarding an order, customers should contact our Sales Manager directly.

Phone: 07062375903

Our team will review the situation and provide appropriate guidance or support where necessary.

POLICY COMPLIANCE

This policy is implemented to protect product integrity, ensure customer safety, and maintain compliance with standard pharmaceutical retail practices in Nigeria.

By purchasing from FolaCrown Pharmacy & Cosmetics Store, customers acknowledge and agree to the terms of this Return & Refund Policy.